Privacy Policy

Pestigo Pest Control Incorporated committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by our customers, website visitors, and business partners. This Privacy Policy outlines how we collect, use, disclose, retain, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Collection of Personal Information

We collect personal information only for purposes that a reasonable person would consider appropriate under the circumstances. The types of personal information we may collect include, but are not limited to:

1. a) Identifying Information

• Full name
• Telephone number
• Email address
• Residential or commercial service address
• Billing address

1. b) Service-Related Information

• Details regarding pest concerns or infestations
• Inspection findings and service reports
• Appointment scheduling information
• Communication records related to services provided

1. c) Payment Information

• Payment details necessary to process transactions
• Payment information is handled securely through third-party payment processors; we do not store full credit card details on our systems.

1. d) Website and Technical Information

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

2. Purpose of Use

Personal information collected by Pestigo Pest Control Incorporated is used for the following purposes:

• To provide pest control inspections, treatments, and related services
• To schedule appointments and manage customer accounts
• To communicate with customers regarding estimates, services, invoices, and follow-ups
• To process payments and maintain accurate business records
• To improve our services, website functionality, and customer experience
• To comply with legal, regulatory, and contractual obligations

We do not sell, trade, or rent personal information to third parties.

3. Telephone Calls, Voicemail, and SMS Communication

For quality assurance, training, and record-keeping purposes:

• Telephone calls may be recorded
• Voicemails may be stored
• SMS or text message communications may be retained

By contacting Pestigo Pest Control Incorporated via phone, voicemail, or SMS, you acknowledge and consent to these practices.

4. Disclosure of Personal Information

We may disclose personal information only when necessary and limited to the following circumstances:

• To trusted third-party service providers (such as payment processors, CRM systems, communication platforms, or IT service providers) who require the information to perform services on our behalf
• When required or permitted by law, regulation, or court order

All third parties are contractually obligated to protect personal information and use it solely for authorized purposes.

5. Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Pestigo Pest Control Incorporated employs reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Personal information may be stored or processed on secure servers located inside or outside of Canada, subject to appropriate privacy protections.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze website traffic and performance
• Improve website functionality
• Measure the effectiveness of marketing and advertising campaigns

Users may adjust their browser settings to refuse cookies; however, some website features may not function properly as a result.

7. Access, Accuracy, and Individual Rights

In accordance with Canadian privacy laws, individuals have the right to:

• Request access to their personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection, use, or disclosure of personal information, subject to legal or contractual restrictions

Requests must be submitted in writing using the contact information below.

8. Third-Party Websites

Our website may contain links to third-party websites. Pestigo Pest Control Incorporated is not responsible for the privacy practices, content, or security of external websites.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website with a revised effective date.

10. Contact Information

For questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact:

Pestigo Pest Control Incorporated
Ontario, Canada
Phone: 416-417-2242
Email: info@pestigo.ca